Vacancies

IT Support Assistant

Job Introduction

About Us

As one of the UK's fastest-growing independent businesses you'll be joining a company where people are at our core and the opportunity to develop your career is endless. We offer fantastic learning and development programmes and the ability to gain qualifications whilst supporting you all the way

We understand that the health and wellbeing of our employees is vital so we've just launched our brand new benefits programme which includes the important things like private healthcare and enhanced parental leave, ways to save money and the opportunity to spend your birthday doing something special to you rather than working!

This full-time role (Monday to Friday, 37.5 hours per week) offers a competitive salary of up to £25,000 per year.

Please note, we expect all staff to share our commitment of safeguarding and promoting the welfare of children/young people so an enhanced DBS disclosure will be sought by the company

Job Introduction

We are excited to offer a new opportunity in IT support working alongside a dynamic, friendly team, applying your existing knowledge of IT to support customer queries and resolve day-to-day issues. This would be an excellent opportunity for someone starting out in IT to gain hands-on experience across a range of platforms and develop within a support role. Aptitude, attitude and the ability to work effectively within a team are crucial to this role.

Main Responsibilities

Troubleshoot IT issues for both internal and external customers.
Track support requests to ensure timely solutions.
Use analytical and troubleshooting techniques to resolve issues across desktop and mobile platforms (Windows, ChromeOS, Android, iOS).
Document IT procedures and processes.
Collaborate on IT projects, such as hardware and software rollouts.

The Ideal Candidate

Excellent communication skills with a commitment to high-quality customer service via face-to-face, phone, and email.
Strong written documentation skills.
Logical problem-solving abilities with a methodical approach.
Enthusiasm for technology, with familiarity with enterprise platforms (Microsoft, Google) as a plus.
Adaptability to shift priorities and meet business needs.
The ability to identify and help implement improvements to our systems.
The ability to effectively manage your workload, working as a part of the team, or on your own initiative.
The role will be predominantly based in the Worcester Head Office. This is not a
remote support role, although there will be some opportunities to work from home.

Apply